Kia Of Carson

Danisha W

5/5

I went in for an online special and was helped by Isaiah and Fred but they were both very helpful and was able to answer all my questions . The only frustrating part was not having accurate mileage listed on the final paperwork vs what was on the car when I took it home . Th ey were willing to have me come in and redo paperwork , but I just didn't have the time and didn't want to add more miles for 16 mile inaccuracy. I did feel a little rushed in finance since they were closing and she seemed to have plans lined up . But over all it was a good experience . ...Read More

Chad Galdones

5/5

I’m a previous Customer to Kia of Carson as my last purchase was a splendid experience. It sure didn’t disappoint as my experience this time around went just as well. My salesman Ricardo who helped me the last time was awesome once again. He was very informative to my qu estions and inquiries. His relaxed style made me comfortable in making decisions to my Car purchase options. At the end of the Day, I walked away with a 2024 Kia Sportage and I’m very happy with my decision and purchase experience. Thanks Ricardo and Kia of Carson. ...Read More

Jacqueline Warstadt

4/5

Melody provided me with excellent customer service, in the Service Dept. She answered all of my many questions and put me in contact with a service foreman, at my request. That request was, so we could talk in detail, about replacement parts for my vehicle. This was a huge h elp to me. Note: On one of Melody's days off, I tried speaking to another person in the Service Dept. and they were less that friendly. I'm hoping that any return trips to this same location, will be as pleasant and professional, as the customer service that Melody provided. ...Read More

Pam Kunick

5/5

I went to Kia of Carson with a pretty good idea of what I wanted and the price I wanted to pay. Daniel Morales, my salesperson, and GM Will Amiri were both extremely patient, helpful and courteous throughout the entire process, and gave me a very favorable deal as well. I recommend the dealership and both Daniel and Will. ...Read More

Laura Zamora

1/5

I had a really bad experience so far. I took my car for service for a recall and they had to change the bracket from the rear view camera. when I picked my car up I noticed that the camera was blurry I told Luis villa and he said “its fine” with out even checking I left that day when driving my car I noticed the camera was really blurry I wasn’t able to drive it like that. i went back to the dealer and Alexis Dias helped me she said they will fix it after 2 hours of waiting. I picked up the car and they had put a broken bracket. not only that, they didn’t fix the camera from being blurry but they also put a broken bracket. Alexis Dias said everything was fine they couldn’t do nothing she said (if you want you can talk to a manager ) when speaking to Ceaser Arzate he compared the camera from another vehicle to my Sorento 2023 and noticed that the camera was blurry he said I had to come back for them to fix the problem I’m really disappointed with the customer service that is being offered here. it looks like they don’t care about their customers and they don’t know what they are doing. I had to tell them what to do I will never come back and do my car service to this dealer if you are planning to buy a vehicle here or do any services ( DO NOT COME ) you will regret it like me. ...Read More

Uber Groomer

5/5

We needed a car quickly. Called the dealership, Rico answered the call, he said come on down. We arrived and were met quickly and Rico showed us what we wanted. Took the test drive, awesome. Filled out the application, approved quickly! Financing was also easy. Outta there i n a couple of hours with our new Kia Forte in Sporty Blue! We felt our experience was more than 5 stars. If you need quick service go to Kia of Carson, ask for Rico, you won’t be sorry!! ...Read More

Marigo Kuhia

1/5

I took my car in for service this morning. Dropped it off at nine, and I was told my car would take 3 to 4 hours. Unfortunately, during this time I got a call that there was an emergency and I had to get my son from school to take him to the emergency room. I called over 30 times in two hours JUST TO CHECK STATUS on my car because I needed to figure out how to handle the predicament I was in. Nobody answered and I got voicemail a crazy amount of times and couldn’t reach a human. But, maybe that was a good thing because the customer service woman that answered had ZERO CUSTOMER SERVICE SKILLS! She took me explaining that I needed this status as if I was blaming them and she cut me off and had the audacity to say “it’s not our fault that your son had an emergency”! ALL I WAS ASKING FOR WAS AN UPDATE!!!! And to the mom who can’t reach her son because they had her car and they were unwilling to GIVEN AN UPDATE, of course I became irate after her comment! She did hang up on me, probably because she knew she shouldn’t have responded as such, because I wasn’t even placing blame, but it took over 3 hours to get a response/text from someone else about my car. My son situation was handled otherwise, they still have my car even now, but I’m letting it be known because it should be known! HORRIBLE CUSTOMER SERVICE! I hope nothing ever happens to her kid and she can’t reach them. That’s not the time to power trip and leave a mother with the words she used while she is panicking about an emergency. This wasn’t a normal situation, clearly, but KIA of Carson sure could have had SOME kind of customer service available in case of emergency to speak with someone at least also. Nobody asked them to rush the vehicle, stop working in the vehicle, NOTHING! That was NEVER the issue… it’s the KIA being informed of the emergency and disregarding it as nothing and leaving her wondering for 3 hours that’s the problem. Then the rude customer service person that disrespected me as a customer, the one that answered the phone?! NEVER EVER will I deal with this place again! ...Read More

Jameelah

1/5

On behalf of my father... I am very disappointed with the service that I received from kia of Carson. I paid for a tire rotation that was not done. I marked the two front two tires of my vehicle to ensure my tires are rotated, and because of this, I am positive they were no t. The passenger seat was reclined back as if someone were relaxed in my vehicle, and when I requested a car wash, I was told, " it wouldn't be suggest because the brushes would scratch my paint." I've gone up the chain of command, and as of yet, no one has made this issue right. ...Read More